Handmade Natural stone (moss agate) earrings
Please expect slight variation in design and stone color, since stones are natural and earrings are handmade.
Please expect slight variation in color due to photography and monitor light effect.
We offer free shipping on most products shipped locally, however, you may need to pay for shipping in some cases.
The shipping duration varies and depends on the shipping from/to locations. For some products, you may have the option to select expedited shipping at checkout.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may fully be refunded, unfortunately, sale items may only be refunded partially.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Cancellation / Return / Exchange Policy
You may cancel your order anytime before the order processing has started. After the order processing has started, you may still be able to cancel your order - you should contact the shop manager directly as soon as you can.
Our Return policy lasts for 7 days after the delivery of the product. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a return or exchange.
Within those 7 days, you may return the item for any reason. However, a full refund is issued only if the item you received was incorrect, defective, or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items are:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send email to the email address provided on the shop page and send your item to the address provided on the shop page
To return your product, you should send your item to the address provided on the shop page
ou will be responsible for paying for your own shipping costs for returning your item (unless the item you received was incorrect, defective, or damaged.) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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